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WOOCS v.2.3.5

General terms and conditions of sale

Last update date: June 21, 2022

 

Article 1 - LEGAL INFORMATION

 This site, accessible at the URL https://vangart.fr the site, is published by : VANGART SAS

 VANGART SAS company with a capital of 2000 € euros, registered in the R.C.S. of Paris under the number Paris B 878 277 524, whose registered office is located at 10 Rue de la paix 75002 PARIS, represented by BEAU Benjamin duly authorized,

 The individual VAT number of the Operator is: FR50878277524.

 The Site is hosted by the company OVHlocated at 2 rue Kellermann - 59100 Roubaix - France

 The Director of the publication of the Site is Benjamin BEAU - President of the company

The Operator can be reached at the following telephone number 06 30 23 85 47 and at the following e-mail address benjamin.beau@vangart.fr

Article 2 - GENERAL PROVISIONS RELATING TO THESE GENERAL CONDITIONSALES 

The general terms and conditions of sale (the " General Terms and Conditions of Sale" , or the " GTC ") are applicable exclusively to the online sale of products offered by the Operator on the Website.

The GTC are made available to customers on the Site where they can be consulted directly and can also be communicated to them on request by any means.

The CGV are opposable to the customer who recognizes, by checking a box or by clicking on the button envisaged for this purpose, to have had knowledge of them and to have accepted them before placing order. The validation of the order by its confirmation is worth adhesion by the purchaser to the CGV in force at the day of the order whose conservation and the reproduction are ensured by the Operator.

 

Article 3 - DESCRIPTION OF PRODUCTS 

The Site is an online sales site for [Description of the products] (hereinafter the " Product(s)") open to any individual or legal entity using the Site (the " Customer ").

The Products presented on the Site are each the subject of a description (established by the supplier or accessible on the site of the manufacturer by a link on the Site) mentioning their essential characteristics. The photographs illustrating, if any, the products do not constitute a contractual document. The instructions for use of the Product, if it is an essential element, appear on the Site or are sent at the latest with the delivery. The Products comply with the requirements of French law in force.

The Customer remains responsible for the methods and consequences of his access to the Site, particularly via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain at the Customer's expense. In addition, the Customer shall provide and be fully responsible for the equipment necessary to connect to the Site.

The Customer acknowledges that he has verified that the computer configuration he uses is secure and in working order.

 

Article 4 - CREATION OF THE CUSTOMER AREA

To place an order on the Site, the Customer must first create a personal customer area. Once created, in order to access it, the Customer must identify himself by using his secret, personal and confidential identifier and password. It is the Customer's responsibility not to communicate his login and password in accordance with the provisions of the article PERSONAL DATA of the present General Conditions. Each Customer undertakes to maintain strict confidentiality of the data, in particular the user name and password, enabling him to access his customer area, the Customer acknowledging that he is solely responsible for accessing the Service using his user name and password, unless fraud is proven. Each Customer also agrees to inform the Operator without delay in the event of loss, misappropriation or fraudulent use of his identifier and/or password. 

After the creation of his personal customer area, the Customer will receive an email confirming the creation of his customer area.

The Customer agrees at the time of registration to :

  • provide real, accurate, and up-to-date information at the time it is entered into the Service's registration form, and in particular not to use false names or addresses, or unauthorized names or addresses.
  • Maintain registration data to ensure that it is real, accurate and up-to-date at all times.

The Customer also undertakes not to make available or distribute any illicit or reprehensible information (such as defamatory information or information constituting identity theft) or harmful information (such as viruses). In the contrary case, the Operator will be able to suspend or terminate the Customer's access to the Site at his exclusive fault.

 

Article 5 - ORDERS

The Operator endeavors to guarantee an optimal availability of its Products. The offers of Products are valid within the limits of available stocks.

If in spite of the best efforts of the Operator, a Product would prove to be unavailable after the order of the Customer, the Operator will inform the Customer by email, as soon as possible and the Customer will have the choice between :

  • delivery of a Product of equivalent quality and price to that originally ordered, or
  • the reimbursement of the price of the Product ordered at the latest within thirty (30) days of the payment of the amounts already paid.

It is agreed that apart from the reimbursement of the price of the unavailable Product, if this option is requested by the Customer, the Operator is not bound to any cancellation indemnity, except if the non-performance of the contract is personally attributable to him.

Except for any mention to the contrary in these General Conditions and without prejudice to the right of withdrawal provided for by the applicable law, the Customer's orders are firm and final.

When placing an order, the Customer must select the chosen Products, add them to his basket by indicating the selected Products and the desired quantities. The Customer has the possibility to check the details of his order and its total price, and to return to the previous pages to possibly correct the contents of his basket, before validating it.

The Customer undertakes to read the General Terms and Conditions of Sale in force at the time before accepting them and confirming the terms and conditions and any delivery and withdrawal charges prior to payment of the order. The confirmation of the order entails acceptance of the GTC and forms the contract.

A copy of these Terms and Conditions as accepted by the Customer will be sent to the Customer by e-mail at the time of the confirmation of the Order so that the Customer can refer to them.

The contractual information relating to the order (in particular the number of the order) will be the subject of a confirmation by e-mail in due course and at the latest at the time of the delivery. The Operator strongly advises the Customer to print and/or to file on a reliable and durable support this confirmation of order as proof. A digital invoice is made available to the Customer in the space "my account". The Operator also advises the Customer to print and/or file on a reliable and durable support this invoice as proof.

Any email that will be sent to the Customer in the context of an order will be sent to the email address that the Customer uses to identify himself in his customer area.

The Operator reserves the right not to validate the Customer's order for any legitimate reason, in particular in the event that:

  • The Customer would not respect the General Conditions in force at the time of his order;
  • Customer's order history shows that there are outstanding amounts from previous orders;
  • One of the Customer's previous orders is the subject of a dispute being processed;
  • The Customer has not responded to a request for confirmation of his order sent by the Operator.

 

The Operator shall archive the contracts for the sale of Products in accordance with the applicable legislation. By sending a request to the following address [Contact Email]the Operator will provide the Customer with a copy of the contract for which the request is made.

Any modification of the order by the Customer after confirmation of his order is subject to the agreement of the Operator.

The information communicated by the Customer when placing the order (in particular name and delivery address) is binding. Thus, the responsibility of the Operator could in no way be sought in the event that an error at the time of the placing of the order would prevent or delay the delivery.

The Customer declares that he/she has full legal capacity to commit himself/herself under the present General Conditions.

Registration is open to adults and minors under the condition that they are under the supervision of a parent or guardian holding parental authority. Under no circumstances is registration authorized on behalf of third parties unless they are validly authorized to represent them (e.g. legal entity). Registration is strictly personal to each Client.

In the event of a breach by the Customer of any of the provisions hereof, the Operator reserves the right to terminate the Customer's account without notice.

Article 6 - METHODS OF PAYMENT AND SECURITY

The Customer expressly acknowledges that any order placed on the Site is an order with an obligation to pay, which requires the payment of a price against the supply of the Product ordered.

In any case, the Operator reserves the right to check the validity of the payment, before the dispatch of the order, by all necessary means.

The Operator uses the online payment solution Stripe

Orders can be paid for using one of the following payment methods:

  • Payment by credit card. The payment is made directly on the secure bank servers of the Operator's bank, the Customer's bank details do not pass through the Site. The banking coordinates communicated during the payment are protected by a process of encoding SSL (Secure Socket Layer). In this way, these details are not accessible to third parties.

 

The Customer's order is recorded and validated upon acceptance of payment by the bank.

The Customer's account will be debited with the corresponding amount only when (i) the data of the credit card used has been verified and (ii) the debit has been accepted by the bank that issued the credit card.

The impossibility of debiting the amounts due will result in the immediate nullity of the sale.

In particular, the credit card may be refused if it has expired, if it has reached the maximum amount of expenditure to which the Customer is entitled or if the data entered is incorrect.

  • Payment by electronic wallet (Paypal type). The Customer already has an account on the electronic wallet used by the Operator. The Customer can use this account and pay his order in full safety without communicating his bank details.
  • Payment by bank transfer. The Customer can pay his order by bank transfer. At the time of the order, the Operator will communicate the co-ordinates of the account on which to carry out the transfer, as well as the reference of order to be indicated in the transfer order. The orders are treated in the 48h maximum following the reception of the transfer.

If necessary, the order validated by the Customer will be considered effective only when the secure bank payment center has given its approval on the transaction.

Within the framework of the control procedures, the Operator may have to ask the Customer for all the documents necessary to finalize his order. These documents will not be used for any other purpose.

 

Article 7 - PAYMENT OF THE PRICE 

The price of the Products in force at the time of the order is indicated in euros all taxes included (TTC) except delivery and transport costs. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the period of the advertisement made for the promotion.

The price is payable in Euros (€) only. The price is payable in full after confirmation of the order. The prices offered include any discounts and rebates that the Operator may grant.

If shipping or delivery charges apply, they will be added to the price of the Products and indicated separately before the order is confirmed by the Customer. The total amount due by the Customer and its details are indicated on the order confirmation page.

Article 8 - FORMATION OF THE CONTRACT

The contract between the Operator and the Customer is formed when the Customer sends the order confirmation.

The Customer's attention is particularly drawn to the method of acceptance of the order placed on the Site. When the Customer places an order, he/she must confirm it by "double-clicking", i.e., after selecting the Products added to the basket, the Customer must check and possibly correct the contents of his/her basket (identification, quantity of products selected, price, delivery terms and costs) before validating it by clicking on "I validate my delivery", then he/she acknowledges acceptance of these GTCs before clicking on the "I pay" button, and finally, he/she validates his/her order after filling in his/her bank details. The "double click" is an electronic signature and is equivalent to a handwritten signature. It constitutes an irrevocable and unconditional acceptance of the order by the Customer.

The filing of communications, order forms and invoices is ensured by the Operator on a reliable and durable support so as to constitute a faithful and durable copy. These communications, order forms and invoices can be produced as proof of the contract. Except contrary proof, the data recorded by the Operator on Internet or by telephone constitute the proof of the whole of the transactions passed between the Operator and its Customers.

The order may be cancelled by the Customer by registered letter with acknowledgement of receipt or by a written document on another durable medium in case of :

  • delivery of a Product that does not conform to the declared characteristics of the Product;
  • delivery beyond the deadline specified in the purchase order or, if no such deadline is specified, within thirty (30) days after the conclusion of the contract, after the Operator has been requested, in the same manner and without result, to make the delivery within a reasonable additional time;
  • price increase that is not justified by a technical modification of the product imposed by the public authorities.

In all these cases, the Customer can demand the reimbursement of the deposit paid plus interest calculated at the legal rate from the date of collection of the deposit.

The order may be terminated by the Operator in the event of:

  • refusal of the buyer to take delivery ;
  • non-payment of the price (or the balance of the price) at the time of delivery.

 

Article 9 - RESERVATION OF OWNERSHIP

The Operator remains the exclusive owner of the Products ordered on the Site until the full price is paid, including any shipping costs.

Article 10 - SHIPMENT AND DELIVERY

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries in these same geographical areas.

Delivery means the transfer to the Customer of physical possession or control of the Product.

The Operator offers different modes of delivery or delivery depending on the nature of the product: The works are the format is lower than 100 cm are sent via La Poste - Colissimo
The works whose format is higher than 100 cm are sent via UPS

The shipping costs are those specified during the finalization of the order and are accepted by the validation of the order.

The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum of thirty (30) days after receipt of the order.

The delivery times are announced in working days on the Site at the time of the order. These times include the preparation and shipment of the order as well as the time provided by the carrier.

The Operator undertakes to dispatch the Products in accordance with the deadlines announced on each Product sheet and in the shopping cart, provided that the payment of the order has not been refused beforehand.

However, if one or more Products could not be delivered within the time initially announced, the Operator will send an email indicating to the Customer the new delivery date.

The Products will be delivered to the address indicated by the Customer when ordering. It is therefore up to the Customer to check that this address does not contain any error. The responsibility of the Operator could not be committed if the address communicated by the Customer is erroneous, preventing or delaying the delivery.

Upon delivery, you may be asked to sign a receipt.

Upon delivery, it is the Customer's responsibility to verify that the Products delivered are in conformity with the order and that the package is sealed and undamaged. If this is not the case, the Customer must indicate this on the delivery slip. No claim on the quantity or condition of the Product will be accepted if the claim has not been indicated on the delivery slip.

Article 11 - RIGHT OF WITHDRAWAL

If a delivered Product does not give complete satisfaction to the Customer, the latter may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.

In accordance with article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 and following of the Consumer Code, the Customer is invited to fill in the standard withdrawal form by clicking on the link below https://vangart.fr/retractation_2014/

The Operator will send an acknowledgement of receipt of the Customer's withdrawal request by e-mail.

If necessary, the Customer may exercise his right of withdrawal by notifying the following information to the Operator:

  • name, geographic address, telephone number and e-mail address;
  • decision to withdraw by means of an unambiguous statement (e.g., letter sent by post, fax or e-mail as long as these details are available and therefore appear on the standard withdrawal form). The Customer may use the model withdrawal form but this is not mandatory.

Return shipping costs are the responsibility of the Customer, except if the good cannot normally be returned by mail, in which case the Operator will recover the Product at its expense.

The exceptions of article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract:

  • of supply of services fully performed before the end of the withdrawal period and whose performance has begun after prior express agreement of the consumer and express waiver of his right of withdrawal;
  • the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period;
  • supply of goods made to the consumer's specifications or clearly personalized;
  • supply of goods that are likely to deteriorate or expire rapidly;
  • supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
  • the supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
  • the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader;
  • maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to meet the emergency;
  • supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
  • the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
  • concluded at a public auction;
  • the provision of accommodation services, other than residential accommodation, transportation of goods, car rentals, catering or leisure activities that are to be provided on a specific date or period of time;
  • of supply of a digital content not supplied on a material support whose execution started after prior express agreement of the consumer and express renunciation of his right of withdrawal.

The returned Product must be in its original packaging, in perfect condition, fit for resale, unused and with all accessories.

In addition to the returned Product, the return package must also contain a letter specifying the Customer's exact and complete contact information (last name, first name, address) as well as the order number and the original purchase invoice.

The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days from the receipt of the Product and all the elements allowing to implement the reimbursement of the Customer. This refund may be made by the same means of payment as that used for the Customer. In this respect, the Customer having paid his order in the form of credits / gift vouchers may be reimbursed by credits / gift vouchers according to the Operator's will.

By accepting the present General Terms and Conditions of Sale, the Customer expressly acknowledges having been informed of the terms of withdrawal.

Article 12 - CUSTOMER SERVICE

The Customer can contact the Operator:

  • at the following number 06 30 23 85 47 on the following days and hours Mon to Fri. From 9am to 6pm
  • by email to contact@vangart.fr indicating his name, telephone number, the subject of his request and the number of the order concerned.

 

Article 13 - INTELLECTUAL PROPERTY AND LICENSE TO USE THE SITE

The Operator is the sole owner of all the elements present on the Site, in particular and without limitation, all texts, files, images animated or not, photographs, videos, logos, drawings, models, software, trademarks, visual identity, database, structure of the Site and all other elements of intellectual property and other data or information (hereinafter, the " Elements ") which are protected by French and international laws and regulations relating in particular to the intellectual property.

Consequently, none of the Elements of the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any other way, whether free of charge or not, by a Customer or by a third party, whatever the means and/or media used, whether known or unknown to date, without the prior express written authorization of the Operator on a case-by-case basis, and the Customer is solely responsible for any unauthorized use and/or exploitation. 

ARTICLE 14 - LIABILITY AND WARRANTY

The Operator cannot be held responsible for the non-performance of the contract due to the Customer or due to an event qualified as force majeure by the competent courts or due to the unforeseeable and insurmountable fact of any third party to the present.

The Customer acknowledges that the characteristics and constraints of the Internet do not allow the security, availability and integrity of data transmissions on the Internet to be guaranteed. Thus, the Operator does not guarantee that the Site and its services will function without interruption or operating error. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to change the content and/or presentation.

The Operator cannot be held responsible for the use which would be made of the Site and its services by the Customers in violation of the present General Conditions and for the direct or indirect damage which this use could cause to a Customer or to a third party. In particular, the Operator cannot be held responsible for false declarations made by a Customer and for his behavior towards third parties. In the case where the responsibility of the Operator would be sought because of such a behavior of one of its Customers, this last one commits himself guaranteeing the Operator against any condemnation pronounced against him as well as refunding the Operator of the whole of the expenses, in particular the lawyers' fees, engaged for his defense.

Independently of any additional contractual warranty (commercial warranty) that may be granted, the Products benefit from the legal warranty of conformity provided for in articles L. 217-4 and following of the French Consumer Code (in particular L. 217-4 to L. 217-14 of the French Consumer Code), and the warranty for hidden defects provided for in articles 1641 to 1649 of the French Civil Code.

When you act within the framework of the legal guarantee of conformity:

  • you have a period of two (2) years from the delivery of the goods to act:
  • you can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
  • You are exempt from proving the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the goods (except for second-hand goods).

 

You can decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

Reproduction of articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the French Consumer Code, articles 1641, 1644 and the first paragraph of article 1648 of the French Civil Code, as in force on the date of these General Terms of Sale:

Art. L.217-4 of the Consumer Code:

"The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility."

Art. L.217-5 of the Consumer Code:

"The property conforms to the contract:

(1) Whether it is fit for the purpose ordinarily expected of similar property and, if so :

- if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;

- if it has the qualities that a purchaser may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Art. L.217-7 of the Consumer Code:

"The defects of conformity which appear within twenty-four months from the delivery of the good are presumed to exist at the time of the delivery, except contrary proof.

For goods sold second-hand, this period is set at six months.

The seller may rebut this presumption if it is not consistent with the nature of the goods or the claimed lack of conformity."

Art. L.217-9 of the Consumer Code:

"In case of lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other method, given the value of the goods or the importance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.

Art. L.217-12 of the Consumer Code:

"The action resulting from the lack of conformity is prescribed by two years as from the delivery of the good."

Art. 1641 of the Civil Code:

"The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known of them."

Art. 1644 of the Civil Code:

"In the case of Articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned."

Art. 1648 paragraph 1 of the Civil Code:

"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect."

It is reminded that the search for amicable solutions prior to a possible legal action does not interrupt the periods of action of the legal guarantees nor the duration of any possible contractual guarantee.

ARTICLE 15 - COMMERCIAL GUARANTEE

The commercial guarantee (contractual commitment of the Operator, in addition to its legal obligations relating to the guarantee of conformity of the Products) is the subject of a written contract in accordance with the provisions of articles L. 217-15 and following of the Commercial Code, a copy of which is given to the Customer

ARTICLE 16 - AFTER-SALES SERVICE

The after-sales services performed by the Operator and not covered by the commercial warranty are subject to a contract, a copy of which is given to the Customer.

Warranty claims should be directed to the Customer Service Department at the following address:

  • email address: contact@vangart.fr
  • phone number : 06 30 23 85 47

Products covered by the warranties must be returned new, complete and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.

The Customer will be reimbursed for the return postage within thirty (30) days of receipt of the product by the Operator 

ARTICLE 17 - PERSONAL DATA

For more information on the use of personal data by the Operator, please read carefully the Privacy Policy (the " Policy "). You can consult this Charter on the Site at any time.

Article 18 - HYPERTEXT LINKS

The hypertext links available on the Site may lead to third-party sites not published by the Operator. They are provided solely for the convenience of the Customer, in order to facilitate the use of the resources available on the Internet. If the Customer uses these links, he/she will leave the Site and agree to use the third-party sites at his/her own risk or, as the case may be, in accordance with the conditions governing them.

The Customer acknowledges that the Operator does not control or contribute in any way to the development of the terms of use and/or the content applying to or appearing on these third party sites.

Consequently, the Operator cannot be held responsible in any way whatsoever for these hypertext links.

In addition, the Customer acknowledges that the Operator does not endorse, guarantee or take over all or part of the terms of use and/or content of these third party sites.

The Site may also contain promotional hypertext links and/or advertising banners referring to third-party sites not published by the Operator.

The Operator invites the Customer to inform him of any hypertext link present on the Site which would allow to reach a third site proposing contents contrary to the laws and/or the good morals.

The Customer may not use and/or insert a hyperlink to the site without the prior written consent of the Operator on a case-by-case basis.

ARTICLE 19 - REFERENCES

The Customer authorizes the Operator to mention the Customer's name and logo as a reference in its communication media (brochure, website, commercial proposal, press relations, press release, press kit, internal communication, etc.).

ARTICLE 20 - GENERAL PROVISIONS

ENTIRE AGREEMENT OF THE PARTIES

These General Conditions constitute a contract governing the relationship between the Client and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator relating to their object. If one or several stipulations of the present General Conditions were declared null and void in application of a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their scope. In addition, the fact that one of the parties to these General Conditions does not take advantage of a breach by the other party of any of the provisions of these General Conditions shall not be interpreted as a waiver on its part to take advantage of such a breach in the future.

CHANGES IN CONDITIONS

The Operator reserves the right to modify at any time and without notice the content of the Site or the services available on it, and/or to cease temporarily or permanently to operate all or part of the Site.

Moreover, the Operator reserves the right to modify at any time and without notice the location of the Site on the Internet, as well as the present General Conditions. The Customer is therefore required to refer to these General Conditions before using the Site.

The Customer acknowledges that the Operator shall not be liable in any manner whatsoever to the Customer or any third party for such modifications, suspensions or terminations.

The Operator advises the Customer to save and/or print out these General Conditions for safe and durable storage, so that they can be invoked at any time during the execution of the contract if necessary.

CLAIM - MEDIATION

In the event of a dispute, you must first contact the company's customer service department at the following address contact@vangart.fr

The mediator will attempt, in complete independence and impartiality, to bring the parties together in order to reach an amicable solution. The parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.

APPLICABLE LAW

These Terms and Conditions shall be governed by, construed and enforced in accordance with French law.

ACCEPTANCE OF THE TERMS AND CONDITIONS BY THE CUSTOMER

The Customer acknowledges having carefully read the present General Conditions.

By registering on the Site, the Customer confirms that he/she has read the General Conditions and accepts them, making him/her contractually bound by the terms of these General Conditions.

The General Conditions applicable to the Customer are those available at the date of the order, a copy of which dated to this day can be given to the Customer on request. It is therefore specified that any modification of the General Conditions which would be made by the Operator will not apply to any previous order, except with the express agreement of the Customer at the origin of a given order

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